Shipping Information


IItems are processed 2-4 business days after payment. During holiday season, processing may take up to a week. 

Transit Times to Australia: 2 - 5 Business days           
Transit times to International: 10 - 14 Business days         
Average transit times are received in 2 weeks. 
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. 

While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

Return and Exchange Policy

Each individual order will be shipped and you will be emailed with a tracking number upon shipment.
 
If for any reason you are not satisfied with your purchase or the piece was damaged during delivery, we will happily provide an exchange or refund within 14 days of the purchased along with your receipt of purchase showing the date. Simply email us the order number at hello@featherthornthelabel.com.au along with the reason for refund/exchange.

Mail the item to:

Featherhorn The Label

18/275 South Terrace
South Fremantle
WA 6162

If the item has been broken by the customer and is not a manufacturing issue unfortunately we cannot be held liable. 

Your satisfaction with our pieces is purely our number one priority.  Please keep in mind that we cannot guarantee replacement for all our jewellery pieces, some items are very rare and are one of a kind pieces. If this is the case, we will do our best to find a beautiful piece that is very similar or we can supply something else suited to your requirements. 

Refunds will be issued as soon as we have received the tracking number from you. Please allow 3-5 business days for the funds to reach your account.